FAQs

Yes, we are by appointment only. Please use our online booking system https://www.mrsw.co.uk/appointments or send an email to hello@mrsw.co.uk.

Your private appointment in our intimate and relaxed studio will last 1.5 hours. During this appointment you will have time to try on up to 5 styles and re-try favourites at the end.

Yes, we charge £25 for first appointments. All following appointments are complimentary.

We kindly ask that you limit to 3 guests + the bride!

We recommend you start your wedding dress search, a minimum of 9-12 months prior to your wedding.

We suggest you order your dress a minimum of 8-10 months before your wedding date. Production timelines vary between designers, however on average made to order gowns take around 4-6 months to produce. This leaves 2-3 months for any alterations.

Our sample dresses held in store are in sizes 10-12, predominantly size 12. Made to order gowns are available to purchase in sizes 6 to 20 depending on the designer.

Our made to order gowns range from £3000 to £5000.

We don’t offer in house alterations currently, however we are connected with several local seamstresses that we can recommend. Any alterations will incur a separate cost from the purchase of your gown.

Yes, a small collection of jewellery, veils and capes is available to purchase in store from Maison Sabben, A.B.Ellie, Vagabond, Lola Varma and Trousseau.

Yes, we kindly ask that you give us at least 48 hours notice, if you need to cancel or reschedule a fitting.

We recommend that you wear skin coloured underwear and a strapless bra for your appointment and bring with you your wedding shoes if you have chosen them.

We also have a collection of Skims undergarments available in a range of sizes for during your appointment.

Please do not wear fake tan for your appointment and keep make up to a minimum to keep our samples clean, for future brides.

Yes and we encourage it!

We will take your measurements and place an order with the designer for your made to order dress. A 50% non-refundable deposit is taken upon ordering. The remaining 50% is due 90 days after your purchase. If however a rush service is required, full payment may be required upfront. We will continue to be in touch to provide updates on your order and when it will be ready to collect from us. An invoice will be sent to you by email for your deposit amount with payment details on there for BACS transfer. Card payments are accepted in the studio.

Some of our designers offer a rush order service, where they can produce your dress in a considerably reduced amount of time, however you will pay significantly more. Please get in touch and we can review with the designer on a case by case basis at the time of order.

The dress is made especially for you, therefore we do not offer refunds or exchanges after 2 days of placing your order. If you decide to cancel your order after 2 days, we are unfortunately unable to refund your deposit.

A trunk show is a designer collection that we hold in store for limited time, usually for one weekend. It is not part of our permanent stocked collection. Please check out our appointments page for the latest trunk shows coming to MRS W. You can of course try on other designer dresses during a trunk show appointment!